i bought this pass in china but my adresse is paris , i 'll never...
order number is: #2646551 I need to cancel and get a refund of the JR pass order order #2646551...about 1 year ago1 answer3453 viewsabout 1 yearDelivery
I just purchased the JR pass but I did not see any details about delivery options and when I paid...about 1 year ago1 answer3277 viewsabout 1 yearBooking trains
I just purchased a JR RailPass for our upcoming visit to Japan in April, how can I book specific ...about 1 year ago1 answer3135 viewsabout 1 yearWhich pass will best suit for Tokyo- Osaka- Kyoto trip
Hi I will be arriving in Tokyo on 23 Mar and following is the travel plan. Which rail pass should...about 1 year ago1 answer2689 viewsabout 1 yearUsing the Japan Rail Pass multiple times and clarification needed
Hi, I have some questions about using the Japan Rail Pass, and I’d appreciate your help: 1/ My ...about 1 year ago1 answer6855 viewsabout 1 yearLayLay
My friend and I plan to visit Nagoya (1 day), Takayama (4 days) and then back to Tokyo (4 days)....about 1 year ago1 answer3013 viewsabout 1 yearAl Lesmes
Hello. I am from Georgia, USA and already have my Hokuriku Arch Passes for me and my daughter. H...about 1 year ago1 answer2893 viewsabout 1 yearJRPass
So, i've already bought my JRPass and i'm from Portugal. The thing is that the Pass is stuck in C...about 1 year ago7 answers3261 viewsabout 1 yeartraveling from Nara to Koyasan
I would like to know how long it will take to get from Nara to Koyasan. What are our best option...about 1 year ago1 answer4570 viewsabout 1 yearCancellation and Refund Request of JR order #2614370
I need to cancel and get a refund of the JR pass order order #2614370 as I had to cancel my Japa...about 1 year ago1 answer3457 viewsabout 1 year17 Day Family Trip to Japan - how to best use the JRPass
Hello, Our family of 5 (all ages 12 and up) is visiting Japan for 17 days this summer. Our itine...about 1 year ago2 answers2970 viewsabout 1 yearChoosing hotels and rail lines
Hello, why wife and I have JUST started planning a 12-14 day relaxed Japan trip next month. We ar...about 1 year ago5 answers4543 viewsabout 1 yearJRPASS 7 days
Hi, I will be visiting Japan on April with my familly of 4 (My kids are 16 and 13) . First , we’l...about 1 year ago1 answer2789 viewsabout 1 yearJapan Rail Pass or Regional West Pass
Hi, i am planing our trip to Japan. We want to travel all over for 21 days. Our Plan is : 5 Days...about 1 year ago1 answer3022 viewsabout 1 yearJR Pass 21 days voucher sent but delivery date too late confirmat...
I've finally made the request and received JP order confirmation #2637633 which gave me a trackin...about 1 year ago3 answers5757 viewsabout 1 yearRail pass activation date
Hello again, My daughter is using a 7 day pass, she arrives in Tokyo March 26 but does not want t...about 1 year ago1 answer4174 viewsabout 1 yearwebsite for train schedule
Hello again, I asked this same questiion 11 months ago. I will be using JR Pass, the Navitime tr...about 1 year ago1 answer3224 viewsabout 1 yearcan i split the pass
i am coming in may and will be there for 1 week then i leave for a week and come back. if i get t...about 1 year ago1 answer3184 viewsabout 1 yearCollection and Purchase
Hi, I’m going to Japan in 3 days from now am I able to buy a JR pass online now and then do I nee...about 1 year ago1 answer3614 viewsabout 1 yearFirst Japan trips
I am traveling from Tokyo to hakone, then Hakone to Kyoto, with side trips from Kyoto to Osaka an...about 1 year ago1 answer3653 viewsabout 1 year
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Starting from ₩492,611 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 19096 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes