i bought this pass in china but my adresse is paris , i 'll never...
order number is: #2646551 I need to cancel and get a refund of the JR pass order order #2646551...3 months ago1 answer1005 views3 monthsDelivery
I just purchased the JR pass but I did not see any details about delivery options and when I paid...3 months ago1 answer1123 views3 monthsBooking trains
I just purchased a JR RailPass for our upcoming visit to Japan in April, how can I book specific ...3 months ago1 answer914 views3 monthsWhich pass will best suit for Tokyo- Osaka- Kyoto trip
Hi I will be arriving in Tokyo on 23 Mar and following is the travel plan. Which rail pass should...3 months ago1 answer680 views3 monthsUsing the Japan Rail Pass multiple times and clarification needed
Hi, I have some questions about using the Japan Rail Pass, and I’d appreciate your help: 1/ My ...3 months ago1 answer1311 views3 monthsLayLay
My friend and I plan to visit Nagoya (1 day), Takayama (4 days) and then back to Tokyo (4 days)....3 months ago1 answer819 views3 monthsAl Lesmes
Hello. I am from Georgia, USA and already have my Hokuriku Arch Passes for me and my daughter. H...3 months ago1 answer795 views3 monthsJRPass
So, i've already bought my JRPass and i'm from Portugal. The thing is that the Pass is stuck in C...3 months ago7 answers953 views3 monthstraveling from Nara to Koyasan
I would like to know how long it will take to get from Nara to Koyasan. What are our best option...3 months ago1 answer1128 views3 monthsCancellation and Refund Request of JR order #2614370
I need to cancel and get a refund of the JR pass order order #2614370 as I had to cancel my Japa...3 months ago1 answer841 views3 months17 Day Family Trip to Japan - how to best use the JRPass
Hello, Our family of 5 (all ages 12 and up) is visiting Japan for 17 days this summer. Our itine...3 months ago2 answers746 views3 monthsChoosing hotels and rail lines
Hello, why wife and I have JUST started planning a 12-14 day relaxed Japan trip next month. We ar...3 months ago5 answers1868 views2 monthsJRPASS 7 days
Hi, I will be visiting Japan on April with my familly of 4 (My kids are 16 and 13) . First , we’l...3 months ago1 answer723 views2 monthsJapan Rail Pass or Regional West Pass
Hi, i am planing our trip to Japan. We want to travel all over for 21 days. Our Plan is : 5 Days...3 months ago1 answer683 views3 monthsJR Pass 21 days voucher sent but delivery date too late confirmat...
I've finally made the request and received JP order confirmation #2637633 which gave me a trackin...3 months ago3 answers1153 views3 monthsRail pass activation date
Hello again, My daughter is using a 7 day pass, she arrives in Tokyo March 26 but does not want t...3 months ago1 answer1457 views3 monthswebsite for train schedule
Hello again, I asked this same questiion 11 months ago. I will be using JR Pass, the Navitime tr...3 months ago1 answer772 views3 monthscan i split the pass
i am coming in may and will be there for 1 week then i leave for a week and come back. if i get t...3 months ago1 answer682 views3 monthsCollection and Purchase
Hi, I’m going to Japan in 3 days from now am I able to buy a JR pass online now and then do I nee...3 months ago1 answer1232 views3 monthsFirst Japan trips
I am traveling from Tokyo to hakone, then Hakone to Kyoto, with side trips from Kyoto to Osaka an...3 months ago1 answer1196 views3 months
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Can’t find the answer?
Learn from over 18591 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes