I travelled recently to Japan and had a 14 day rail pass. I was at Takayama and was wanting to reserve onward travel. For a journey from Takayama to Hiroshima and then from Hiroshima to Nara. I wanted to catch the Shinkansen Hikari Rail Star Super Express. I was told by your staff member at Takayama that I was not eligible to catch this train as it is a fast train and my rail pass is not valid for use on this train. When I arrived in Hiroshima I asked about travelling on this train but I was told that it was sold out. I believe I was entitled to travel on this train.
Back to Using the Japan Rail Pass
Shinkansen Hikari Rail Star Super Express
charlie2
over 7 years ago
1 answer
Daniel-san
19047 posts
7196 likes
over 7 years ago
Hi there,
I'm sorry to hear about your bad experience. Please note that we are an agent for the Japan Rail Pass and not JR itself.
What I can tell you is that the Hikari Rail Star Super Express is rarely in service and now the Sakura Shinkansen travels on the same route. Maybe that caused some confusion.
I'm sorry that I can't help further here, I would suggest contacting JR Central (who operate the JR office at Takayama) if you wish pursue an official complaint.
Kind regards,
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $367.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18520 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes