Order Your JRPass
JavierSecano
JavierSecano
about 4 years ago
1 response

Greetings,
Due our airline canceled our return flight to Spain scheduled for March 28th, we were bassically obligated to take a return flight on march 20, which was our last chance to come back to our country according to the airline in this extreme Coronavirus situation. That means we won't be able to use our Japan Rail Passes because we are no longer in Japan. Unfortunately, we validated the passes on a JR office on March 19th, being March 23th (today) the first day of use of it. Due to us being forced to leave the country due Japan closing frontiers with Spain and the airline cancelling our scheduled tickets, we are no longer in the country, this is beyond our control, and we never used the passes nor will be able to. They haven't even been stamped. We would like to know if there is any chance to get a refund in this exceptional case with Coronavirus, as this is beyond our control and we just couldn't do anything about this situation.
This was very hurtful for us, not only because the money investment this was, but because we just were no longer to use it.

avatar
Daniel-san
18835 posts
about 4 years ago
Expert

Hi Javier,

I'm sorry to hear about this. Unfortunately I'm unable to help you with this on the forum. Once you activate the JR Pass generally no refunds are possible.

Once activated the only point that can give you a refund is the station where you activated the JR Pass, and perhaps the JR group member who operates the station. You could try contacting the JR Group member (like JR East, JR West etc) to see if there's an option there. Alternatively, ask your travel insurance.

Kind regards,
Daniel


Looking for more information? Search the forum

Select Category

Instant Quote

Starting from $343.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 17329 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets or see our range of Regional Passes