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Nickname on my exchange order

Joflaherty45
Joflaherty45
almost 8 years ago
1 answer

Hi - I just received my exchange order and realized I put my nickname instead of my legal name (which is on my passport) when I purchased. I put “jack” instead of “John”. Is this an issue? We leave for our trip in a couple of days.

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Daniel-san
19375 posts
almost 8 years ago
Expert

Hi there,

Yes, it might be an issue. Your name will have to match your passport or else the staff may not be able to activate your JR Pass.

Please contact us at [email protected] with your order# and we'll see what can be done quickly about this.

Kind regards,
Daniel

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