Good day,
I already ordered a JR Pass but I overlooked that my passport and Japan visa is still in my maiden name -- while the JR Pass that I ordered is now under my married name but my married name is just my maiden name surname with a hyphen.
For example-- (Maiden Name on Passport: Smith, Jane // Married Name on JR PASS: Smith-Dy, Jane)
I'm worried that I might not be able to exchange it when I arrive in Japan this April 28.
Hi there,
I can't say for sure without seeing the full details, please contact our support team at [email protected] with your order# and name details and we'll reply with 24hours.
Kind regards,
Daniel
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