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3 months ago
2 responses

Hi I have accidentally put an extra alphabet in the exchange order ie instead of ‘Yen’ i have inserted ‘Yeng’. Would i have a problem activating the JR pass? How can i rectify the error?

18684 posts
3 months ago

Hi there,

Please contact our support staff via [email protected] with your order# and we will help you update the name.

Kind regards,

2 posts
3 months ago

Thank you so much for the clarifications Daniel -san. I have sent an email to the email above. Hoping to get a response soon.

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