Order Your JRPass
Back to Using the Japan Rail Pass

Cancellation of Japan Rail Pass Exchange Order due to Covid-19

ldbotto
ldbotto
23 days ago
1 response

Where should I go / which email should I use to cancel my JRP Exchange Order (bough on February 17, 2020 and to be exchanged by May 16, 2020)? On the Exchange Order I read that it has been issued by Nippon Travel Agency but I have not found a way to contact this agency.

Thank you very much for your assistance,

Lorenzo

avatar
Daniel-san
16601 posts
22 days ago
Expert

Hi Lorenzo,

Please check your confirmation e-mail and payment details to find your point of purchase.

NTA has many smaller offices and agents worldwide, I would not be able to tell you where you ordered.

Kind regards,
Daniel


Looking for more information? Search the forum

Instant Quote

Starting from $277.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 14865 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes