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Cancellation of Japan Rail Pass Exchange Order due to Covid-19

over 2 years ago
1 response

Where should I go / which email should I use to cancel my JRP Exchange Order (bough on February 17, 2020 and to be exchanged by May 16, 2020)? On the Exchange Order I read that it has been issued by Nippon Travel Agency but I have not found a way to contact this agency.

Thank you very much for your assistance,


16657 posts
over 2 years ago

Hi Lorenzo,

Please check your confirmation e-mail and payment details to find your point of purchase.

NTA has many smaller offices and agents worldwide, I would not be able to tell you where you ordered.

Kind regards,

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