questions & answers: using the japan rail pass

wrong choice of jr pass delivery method

Wrong Choice of JR Pass Delivery Method


I made a terrible mistake while ordering the pass and now I am worried that we'll not get them in time for our trip:

I didn't select the 'Special One Day Delivery' (UK Royal Mail) by mistake.

Initially, I did check the correct delivery method, but after I went back to correct the misspelled name, the choice automatically reverted to a 3-working day 'Standard Recorded Delivery', which I neglected to notice.

We are flying to Japan in 3-days.

Is there a way to correct this in time?

Thank you


Hello there,

I am sorry to hear about this,

It completely depends on whether the pass has been shipped out already.

If you have not done so, please contact us at with your order number and we will see what can be done.

Hope to hear from you,

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