questions & answers: using the japan rail pass

receiving exchange order

Receiving Exchange order


I am traveling to Japan in the 28th of October. The delivery time to my country takes 4 days as mentioned in the the delivery page. However, from my past experience with FedEx in my country, that will take at least 7 days.

Is it possible to send the Exchange order to my hotel in Tokyo? If not, I will have one day layover in Kuala Lumpur. Is it possible to pick it up at agent office there?

Thanks & regards


Hi there,

We can ship the voucher to your hotel in Japan, simply put it as shipping address when you place your order.

Hope this helps,

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