questions & answers: using the japan rail pass

receiving exchange order

Receiving Exchange order


I am traveling to Japan in the 28th of October. The delivery time to my country takes 4 days as mentioned in the the delivery page. However, from my past experience with FedEx in my country, that will take at least 7 days.

Is it possible to send the Exchange order to my hotel in Tokyo? If not, I will have one day layover in Kuala Lumpur. Is it possible to pick it up at agent office there?

Thanks & regards


Hi there,

We can ship the voucher to your hotel in Japan, simply put it as shipping address when you place your order.

Hope this helps,


Order your Japan Rail Pass Online

Starting from $255.00 for 7 days of unlimited Japan Rail travel

Please note: we are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms.