Cancellation of a JRP
Dear All, I ordered a pass by mistake on Sunday (yesterday) and have been trying to cancel since ...10 months ago1 response1231 views7 monthsShould I purchase JRpass?
Hello. I will be arriving Osaka in July and staying 7 days there. On day 8 , I will be travellin...10 months ago1 response1289 views10 monthsMs TC
Hi I will be travelling to Hokkaido from 11 Jul to 19 Jul 2023. I am interested to purchase the 4...10 months ago1 response1021 views10 monthsRegional pass
Hi. We will be travelling to Fukuoka this end of June. We plan to visit Nagasaki and Hiroshima t...10 months ago4 responses1177 views10 monthsWhich Pass To Buy
Hello! Family is going to Japan for 10 days. Osaka for five and Tokyo for five. While in Osaka, ...10 months ago2 responses1007 views10 monthsTravel pass to purchase
I will be travelling to Fukuoka this month. I plan to visit Nagasaki and Hiroshima this time. Ma...10 months ago2 responses1026 views10 monthsJR East pass
I read holders of such pass get to ride the 13 Joyful Trains for free. Some of them serve meals a...11 months ago1 response1174 views11 monthsHaven't received order or any updates
Hello, I placed an order last Sunday and have not received a confirmation email or a tracking ema...11 months ago1 response1170 views11 monthsTakayama
Is Takayama covered by Osaka-Tokyo-Hokuriku arch pass?11 months ago1 response984 views11 monthsRefund
I purchased a 7 days normal regional tourist pass valid starts today. I have a changed in my trav...11 months ago1 response1387 views11 monthsHokuriku Arch Pass & the Azusa 50 Limited Express?
Can I confirm whether the HA Pass can be used on the direct Azusa 50 Limited Express from Matsumo...12 months ago2 responses1136 views12 monthsTokyo Metro Pass
Does the Tokyo Metro Pass cover the JR Yamanote Line? Their Route Map includes Yamanote Line, but...12 months ago1 response1614 views12 monthsUsing Tohoku pass
To use the pass in local train which is non-reserve ,will I have to get ticket from station offic...12 months ago0 responses1054 viewsAmount of allowed tickets
Hello Daniel-san. Currently, I am planning a travel route for my holiday in Japan (October-early ...12 months ago1 response1015 views12 monthsUsage of Tohoku pass
After activation of Tohoku 5 day pass. Can I use the pass for 5 consecutive days or 5 flexible da...12 months ago2 responses939 views12 monthsKansai 1 day pass himeji hikone tsuruga
Hello! Can I visit kansai 1 day pass himeji hikone tsuruga? Or is 2 day kansai pass better idea?12 months ago1 response959 views12 monthsConfirmation email
I just bought four (4) JR passes an a pocket wifi under order 1868101 but I have not received an ...12 months ago1 response1116 views12 monthsJR-WEST All Area Pass, exchange, and reserved seat
Hello. I plan to visit nagano before moving to kyoto and kansai area. My plan is take shinkansen ...12 months ago1 response1347 views12 months14 days at Kyushu
Hi, We are staying at Fukuoka 14 days and would like to travel to the following places what pass...12 months ago4 responses1239 views12 monthsDid not receive a order confirmation email. Very concerning and m...
Hello, I made a purchase for my JR pass on 04/19/2023 and have not received a order confirmation...12 months ago1 response1128 views12 months
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Can’t find the answer?
Learn from over 17441 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes