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Carl Dionne
Carl Dionne
over 1 year ago
1 response

I mailed back my JR Pass exchange order for a refund, but have not heard back if they were received. I had purchased trip cancellation also. Order number order #1746700.

This is the address support sent me to return the tickets:

JRPass Ltd
320 City Road

And no one has replied back to my follow up emails.

Please let me know.

18892 posts
over 1 year ago

Hi Carl,

Our team is receiving a very high amount of volume right now and will get back to you as soon as possible on your refund.

Kind regards,

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