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Need Update on my order #2126644

betsysun
betsysun
7 months ago
2 responses

Hello Daniel-san,
Can you please check the status of my order? I've been emailing support and posting on the forum but haven't received any updates.
I ordered my JR Pass on Sept 24, received a confirmation, but no updates after that.
My order # is 2126644. Can you provide the FedEx tracking number for my order? I need to receive the exchange orders by Oct 9 before my departure.
Thank you!

avatar
Daniel-san
18835 posts
7 months ago
Expert

Hi Betsy,

I'm looking at your order and see that you contacted us by e-mail to cancel? On the 25th?

Kind regards,
Daniel

betsysun
betsysun
2 posts
7 months ago

Hi Daniel,

It's best that my order is canceled at this time. Please send me a cancelation confirmation and reverse the charge on my credit card.

Thank you!

avatar
Daniel-san
18835 posts
6 months ago
Expert

We have done as requested, and will e-mail you once the refund has been made.


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