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We changed our trip date due to Coronavirus

claudiaydiego
claudiaydiego
8 months ago
1 response

Hello!
As many other concerned travelers, we are not going to Japan as we planned (next Monday). We received a few days ago our JR passes, and even though it says we can use them within 3 months from emition date (02/24/2020), our new dates are on October. We would like to know if it’s possible to change the dates so we can use them on October or we have to return them get a refund and buy new ones.
Let us know what do we have to do. Thank you!!

avatar
Daniel-san
16614 posts
8 months ago
Expert

Hi there,

The JR Pass can be activated within 3 months after purchase. Should you wish to travel at a later date, then we would have to cancel your current pass and re-issue a new one. We can also provide a refund upto 1 year after your issue date. Note that the refund policy applies.

Please contact our support team through [email protected], please note that currently it may take 2-3 business days to receive a detailed reply, due to the high amount of queries we receive.

Kind regards,
Daniel


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