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Refund to JR pass inside japan?

Tadashikatsuren
Tadashikatsuren
about 6 years ago
2 responses

Hello!

Due to problens with my visa on my Brazilian passport, I maybe wont be able to use my JR pass in Japan. Once i'll be using my japanese passport instead.

If so, I can only get refund from my JR pass by sending it back? Or can I get The refund directly from a JR ticket on stations in Japan? I have Read a forum thread that say about someone who got refund from The Jr ticket stations. But these posts were from six years ago.

Since i maybe still can get my visa, i was willing to wait until The very last moment to get refund

That's why i got my doubts

avatar
Daniel-san
18835 posts
about 6 years ago
Expert

Hi there,

A JR Pass can be refunded in Japan but only after it has been exchanged. If you can't exchange the pass in Japan, then you'd have to get a refund via the agent you bought it from.

In case you purchased your rail pass via jrpass.com, please contact our sales team via [email protected] and we'll be happy to get the refund process started.

Refunds can be made up to 1 year after purchase, as long as the pass has not been used/exchanged.

Kind regards,
Daniel

Useful!1
Tadashikatsuren
Tadashikatsuren
2 posts
about 6 years ago

Thanks for the quick answer, i have also contacted the jrpass email for support.

I have read in another topic over here that I can still try to get my JR pass even with japanese passport if i can prove i Live outside Japan. Is it still possible? What does it requires?

Useful!0
avatar
Daniel-san
18835 posts
about 6 years ago
Useful!0
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