You charged me twice on my credit card. One charge said JRPass.com and the other said JR Pass LTD. I need a refund for one of the charges but I can't get in touch with anyone from JR Pass. I have sent an email, sent a message on Facebook, sent a message on the website - and NO RESPONSE. How do I get a refund?
Hi there,
We never charge you more than once per order. However, there may have been a reservation of funds on your card. Sometimes, this happens due to a variety of circumstances, but will drop off automatically in a few days. Please note that this is not something we control.
For refunds in general, these are processed through our Support team.
Kind regards,
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Can’t find the answer?
Learn from over 18059 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes