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No confirmation email

Majol
Majol
about 1 year ago
1 response

Hello, yesterday I tried to buy two 7 day JRpass on your website but a sign popped up saying that something went wrong and that I should try again so I assumed the purchase did not go through. However, I did receive a notification from my bank that the charge had been made and was successful although I did not receive any confirmation e-mail for my purchase. I hereby attach a screenshot of the sign that showed on your website, as well as a screenshot of the e-mail from my bank notifying of the charge.

I sent an email but havent recived any response and im flying from Mexico next Friday

avatar
Daniel-san
15871 posts
about 1 year ago
Expert

Hi there,

If you have not received a confirmation e-mail for some reason, please contact our support team via [email protected] and we'll be happy to follow this up.

Thank you,
Daniel


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