Order Your JRPass
Back to General Japan Travel

No confirmation email

almost 2 years ago
1 response

Hello, yesterday I tried to buy two 7 day JRpass on your website but a sign popped up saying that something went wrong and that I should try again so I assumed the purchase did not go through. However, I did receive a notification from my bank that the charge had been made and was successful although I did not receive any confirmation e-mail for my purchase. I hereby attach a screenshot of the sign that showed on your website, as well as a screenshot of the e-mail from my bank notifying of the charge.

I sent an email but havent recived any response and im flying from Mexico next Friday

16604 posts
almost 2 years ago

Hi there,

If you have not received a confirmation e-mail for some reason, please contact our support team via [email protected] and we'll be happy to follow this up.

Thank you,

Looking for more information? Search the forum

Instant Quote

Starting from $275.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 14870 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.

Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes