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JRPass Contact Ph #

almost 4 years ago
1 response

48 hours response time for email is insufficient.

I ordered 2 passes yesterday and have not received a confirming email.

I am running out of time and need to confirm the passes are on the way.

Having no contact phone # is a bad business practice.

If you do not contact me immediately with confirming information or a phone # to discuss my order, I will be posting this problem on all the on-line Japan travel forums and websites.

And if you have not processed my order and sent the passes and I do not have their use while in Japan I will take up your performance and lack of contact phone # with the Japan Rail Head Office while in Tokyo.

It is 4:13 am in Japan at this time. Please send response as soon as you are in the office this morning

16613 posts
almost 4 years ago

Dear Wilson,

My colleague already has forwarded you the confirmation e-mail. We've received your order successfully and it was dispatched yesterday.

It looks like the e-mail address used during the order was incorrect and you therefore had not received the confirmation e-mail.

On business days we reply within 24 hours by e-mail but generally a lot faster.

Kind regards,

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