Here is a list of airport locations where the Mobile Wi-Fi can be picked up. Be sure to bring your Passport and Wi-Fi Reservation Number to complete pick-up.
List of Wi-Fi Pick-up locations across Japan:
Note, this page is for when you already have a Wi-Fi order. You can order fast pocket Wi-Fi in Japan here.
Narita Terminal 1
The Wi-Fi pickup counter can be found in the far corner of the North Wing. Look for the J Wi-Fi @ Mobile counter. Business hours are between 6.30 am – until the Arrival of the last flight.
Narita Terminal 2
The Wi-Fi pick up location can be found in the Arrival Counter in the International Arrival Lobby 1F, look for the QL Liner Counter. Here the Wi-Fi router can be picked up. Business hours are between 6.30 am – until the Arrival of the Last Flight
Haneda Airport International Terminal
The Wi-Fi pick up location can be found near the Keikyu Haneda Airport Ticket gate on the 2F. Follow the signs with railways, and you can’t miss it. The pickup location is at the desk marked by Global Wi-Fi.
Note that: After-hour pick-ups (11:31 PM ~ 6:29 AM) will be managed by the JAL / ABC Counter on the 3F.
Kansai International Airport
Kansai Airport (KIX) is the airport for the Kansai Area, including Osaka, Kyoto and Kobe. The Wi-Fi pick up location can be found in the Arrival Lobby 1F, right away after exiting baggage retrieval. Look for the desk marked with Global Wi-Fi in blue.
Chubu Centrair International Airport
Chubu (NGO) is the airport for Nagoya. The Wi-Fi pick up location can be found near the railway entrance. Look for the desk from Global Wi-Fi/Wi-Fi Hire.
The Wi-Fi pick up location can be found in front of the restaurant next to the North Entrance of the International Terminal 1F. Look for the counter from Global Wi-Fi/Wi-Fi Hire.
New Chitose Airport
New Chitose Airport (CTS) is the airport for Sapporo and Hokkaido. The Wi-Fi pick up location can be found at the luggage room beside the tour desk in the International Terminal Building.
We no longer offer pick-up at Naha Airport, however, we can deliver anywhere on Okinawa. To request an order with deliver, go here.
For further information and support, see our Pocket WiFi support page.