Here is a list of airport locations where the Mobile Wi-Fi can be picked up. Be sure to bring your Passport and Wi-Fi Reservation Number to complete pick-up.
List of Wi-Fi Pick-up locations across Japan:
Note, this page is for when you already have a Wi-Fi order. You can order fast pocket Wi-Fi in Japan here.
Narita Terminal 1
The Wi-Fi pickup counter can be found in the far corner of the Southwing Wing. Look for the JAL @ Mobile counter. Flight arrivals are checked and may remain open until the Arrival of the last flight.
Business hours are between 7:00 am – 9 pm.
Note that there are different counters for Pick-up and return at Narita Airport - be sure to use the correct one.
Narita Terminal 2
The WiFi pick up location can be found in the Arrival Lobby B, look for the J-WiFi @ Mobile x Global WiFi. Here the Wi-Fi router can be picked up.
Business hours are between 9 am – 9pm.
Haneda Airport Terminal 3
The Wi-Fi pick up location can be found near the Keikyu line in Terminal 3 arrival lobby, on the 2nd floor. The pickup location is at the desk marked by Global Wi-Fi.
Open between: 6 am and 11 pm.
Kansai International Airport
Kansai Airport (KIX) is the airport for the Kansai Area, including Osaka, Kyoto and Kobe. The Wi-Fi pick up location can be found in the Arrival Lobby 1F, right away after exiting baggage retrieval. Look for the desk marked with Global Wi-Fi in blue.
Open between: 6:30 am and 11:30 PM
Chubu Centrair International Airport
Chubu (NGO) is the airport for Nagoya. The Wi-Fi pick up location can be found near the railway entrance. Look for the desk from Global Wi-Fi/Wi-Fi Hire.
Open between: 7:00 a.m. and 8:00 p.m.
The Wi-Fi pick up location can be found in front of the restaurant next to the North Entrance of the International Terminal 1F. Look for the counter from Global Wi-Fi/Wi-Fi Hire.
Open between: 7:30 a.m. to 8:30 p.m.
New Chitose Airport International Terminal
New Chitose Airport (CTS) is the airport for Sapporo and Hokkaido. The Wi-Fi pick up location in the International terminal can be found across the Information Counter in the International Terminal Building.
Open between: 8:00 a.m. ~ 6:00 p.m.
New Chitose Airport Domestic Terminal
The pick-up location for the domestic terminal is near Arrival Gate 4 - "Temporary Baggage Storage/Baggage Delivery Services" Counter.
The Naha (Okinawa) airport counter is located right outside of Arrivals.
Open between: 8:00 a.m. ~ 5:00 p.m.
The pick-up location is located right inside the Arrival lobby, at the information counter.
Opening hours: 8:00 a.m. to 8:20 p.m.
The pick-up location is located in the domestic arrival lobby - right after Baggage Claim.
Opening Hours: 8:15 a.m. ~ 7:30 p.m.
For further information and support, see our Pocket WiFi support page.