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WiFi pick-up locations
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WiFi pick-up locations

Here is a list of airport locations where the Mobile Wi-Fi can be picked up. Be sure to bring your Passport and Wi-Fi Reservation Number to complete pick-up.

List of Wi-Fi Pick-up locations across Japan:

Narita Terminal 1
Narita Terminal 2
Narita Terminal 3
Haneda Airport Terminal 2
Haneda Airport Terminal 3 
Kansai International Airport 
Chubu Centrair International Airport 
Chubu Centrair International Airport Terminal 2
Fukuoka Airport 
New Chitose Airport International Terminal
New Chitose Airport Domestic Terminal 
Naha Airport 
Asahikawa Airport
Komatsu Airport 
Kagoshima Airport Domestic Terminal

Note, this page is for when you already have a Wi-Fi order. You can order fast pocket Wi-Fi in Japan here.

Narita Terminal 1


The Wi-Fi pickup counter can be found in the far corner of the South Wing. Look for the JAL @ ABC counter. Flight arrivals are checked and may remain open until the Arrival of the last flight.

Open between: 6:30 am – 9:30 pm.


Note that there are different counters for Pick-up and return at Narita Airport - be sure to use the correct one.

Narita Terminal 2


The WiFi pick up location can be found in the Arrival Lobby B, look for the J-WiFi @ Mobile x Global WiFi. Here the Wi-Fi router can be picked up.

Open between: 9 am – 9pm.

Narita Terminal 3


The Narita Airport Terminal 3 location is right in the arrival lobby, across baggage claim.

Open between: 7:00 am and 9:00PM.




Haneda Airport Terminal 2


The location for Haneda Airport Terminal 2 is in the International Arrival lobby. Opposite to Entrace 8.

Open between: 6:00 AM and 11:00 PM


Haneda Airport Terminal 3


The Wi-Fi pick up location can be found near the Keikyu line in Terminal 3 arrival lobby, on the 2nd floor. The pickup location is at the desk marked by Global Wi-Fi.

Open between: 6:30 am and 11:30 pm.



Kansai International Airport 


Kansai Airport (KIX) is the airport for the Kansai Area, including Osaka, Kyoto and Kobe. The Wi-Fi pick up location can be found in the Arrival Lobby 1F, right away after exiting baggage retrieval. Look for the desk marked with Global Wi-Fi in blue.

Open between: 6:30 am and 11:30 PM



Chubu Centrair International Airport 


Chubu (NGO) is the airport for Nagoya. The Wi-Fi pick up location can be found near the railway entrance. Look for the desk from Global Wi-Fi/Wi-Fi Hire.

Open between:  7:00 a.m. and 8:00 p.m.



Chubu Centrair International Airport Terminal 2


The Chubu Terminal 2 location is right between Check-in counter 1& 2.

Open between: 10:00 AM and 3:00 PM



Fukuoka Airport 


The Wi-Fi pick up location can be found in front of the restaurant next to the North Entrance of the International Terminal 1F. Look for the counter from Global Wi-Fi/Wi-Fi Hire.

Open between:  7:00 a.m. to 9:30 p.m.


New Chitose Airport International Terminal


New Chitose Airport (CTS) is the airport for Sapporo and Hokkaido. The Wi-Fi pick up location in the International terminal can be found across the Information Counter in the International Terminal Building.

Open between:  8:00 a.m. ~ 6:00 p.m.





New Chitose Airport Domestic Terminal




The pick-up location for the domestic terminal is near Arrival Gate 4 -  "Temporary Baggage Storage/Baggage Delivery Services" Counter.

Open between:  8:00am - 7:00pm



Naha Airport 


The Naha (Okinawa) airport counter is located right outside of Arrivals.

Open between:  8:00 a.m. ~ 5:00 p.m.



Asahikawa Airport


The pick-up location is located right inside the Arrival lobby, at the information counter.

Opening hours:  8:00 a.m. to 8:20 p.m.


Komatsu Airport


The pick-up location is located in the domestic arrival lobby - right after Baggage Claim.

Opening Hours: 8:15 a.m. ~ 7:30 p.m.


Kagoshima Airport Domestic Terminal


The counter is located right between doorway 2 & 3 in the arrival lobby.

Opening Hours: 8:00am to 6:00pm


For further information and support, see our Pocket WiFi support page.



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