Ordered my passes but might not arrive in time

Mei12

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Hi! I ordered my passes today 2023/03/29 but I leave on 2023/04/02. I’m scared it won’t arrive in time because saturday and sunday are closed even if it’s supposed to be 1 day priority. Can I change it to receive them to my hotel even if I already place my order.

Daniel-san

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Hi there,

Yes, this is possible but not something I can do directly on the forum.

Please contact our support team [email protected] and we will be happy to make this change.

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Mei12

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Hi Daniel-San,

please ask support team to see my situation as soon as possible. FedEx got delays (had 1-day priority) and now I’m suppose to receive my passes to my home when I will already be in Tokyo. I’m super stressed and I want the easiest solution between refund or reroute the passes to my hotel.

Thank you for your comprehension.

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Mei12

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Because last time I wrote multiples emails to the support team to arrange my situation and their response was too late.

Thank you again.

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