Ordered my passes but might not arrive in time

Mei12

Hace más de 3 años

3 respuestas

Hi! I ordered my passes today 2023/03/29 but I leave on 2023/04/02. I’m scared it won’t arrive in time because saturday and sunday are closed even if it’s supposed to be 1 day priority. Can I change it to receive them to my hotel even if I already place my order.

Daniel-san

19375 post

7665 me gusta

Hace más de 3 años

Hi there,

Yes, this is possible but not something I can do directly on the forum.

Please contact our support team [email protected] and we will be happy to make this change.

¡Útil!0

Mei12

3 post

0 me gusta

Hace más de 3 años

Hi Daniel-San,

please ask support team to see my situation as soon as possible. FedEx got delays (had 1-day priority) and now I’m suppose to receive my passes to my home when I will already be in Tokyo. I’m super stressed and I want the easiest solution between refund or reroute the passes to my hotel.

Thank you for your comprehension.

¡Útil!0

Mei12

3 post

0 me gusta

Hace más de 3 años

Because last time I wrote multiples emails to the support team to arrange my situation and their response was too late.

Thank you again.

¡Útil!0

Contestar

Presupuesto instantáneo

A partir de 323,00 $ por 7 días de viajes ilimitados con Japan Rail