So I paid for two 14 day passes. A lot of money for me and
I’m worried as I didn’t receive a confirmation email afterwards. My order number is 2343969
Can this me looked into. I have already emailed the support
Email but have not got a reply and this was three days ago.
Please help and give some reassurance I havnt been scammed.
No confirmation email
Hi there,
I'm really sorry you haven't received a response from our support team, unfortunately I can't help you with anything because I don't handle any support related to the orders. Please try emailing our support team again with your order number and they should be getting back to you quickly - but note that if your payment has gone through then the exchange orders have probably been dispatched already. Any reason that you haven't received a confirmation email is a system error.
Sorry about this, I hope that you can get in contact with our team as soon as possible. I understand that these passes cost a lot of money so I'm very sorry about all of this.
Kind regards,
Alexis
Vous cherchez plus d’informations ? Rechercher le forum
Sélectionner la catégorie
Devis instantané
Vous n’arrivez pas à trouver la réponse ?
Apprenez-en plus en consultant les 19121 questions posées sur le forfait Japan Rail Pass, ou posez votre question à nos experts-voyages de Japan Rail
Posez votre question- 1
- 2
- 3
- 4
- 5
Questions les plus fréquentes
Rendez-nous visite sur Facebook
Puisez de l'inspiration pour votre visite au Japon en nous suivant sur Instagram et n'oubliez pas de prendre vos propres photos une fois là-bas.
Découvrez où acheter la carte d'abonnement ferroviaire japonaise en ligne.
Commandez votre forfait JR Pass dès maintenant !
Nous offrons des tarifs spéciaux pour les enfants et d’excellentes options de première classe. Voir tous les tickets. Ou voir notre gamme de Pass régionaux

