So, i've already bought my JRPass and i'm from Portugal.
The thing is that the Pass is stuck in Customs, they are having some issues and the PASS won't arrive my home before i reach JAPAN.
Is there any alternative ? What can i do if i don't get my pass in time for my TRIP?
Thanks
JPaim
Hi JPalm,
Thank you for purchasing the pass.
Our team may be able to ship you a new pass to your accommodation in Japan. Best to contact our support team with your order# and we will see what the options are.
If the pass is delayed with no fault of your own, then we can also offer a full refund.
Kind regards,
Daniel
Daniel-San! I've been waiting for an answer after contacting your support and nothing.
I will be going to JAPAN in 2 days.
What can i do?
Thanks
JPaim
Hi JPaim,
Our processing team works Mon-Fri, so we will be back to you first thing this morning.
Please let me know your order# and I will ask them personally to take care of it.
Kind regards,
Daniel
Hi again.
My order is #2637522.
Thanks
JPAIM
Thank you - I have raised it with our staff.
We'll be in touch by e-mail within the next 24h or less.
Kind regards,
Daniel
Once again please raise my case with the staff please ;)
Ive been waiting for some importante answers from them.
Thanks alot you have been a life savior ;)
JPaim
Hi JPaim,
My colleague, Mariko replied to you yesterday morning, did you receive our correspondence?
Apprenez-en plus en consultant les 19141 questions posées sur le forfait Japan Rail Pass, ou posez votre question à nos experts-voyages de Japan Rail
Posez votre question
Puisez de l'inspiration pour votre visite au Japon en nous suivant sur Instagram et n'oubliez pas de prendre vos propres photos une fois là-bas.
Découvrez où acheter la carte d'abonnement ferroviaire japonaise en ligne.
Nous offrons des tarifs spéciaux pour les enfants et d’excellentes options de première classe. Voir tous les tickets. Ou voir notre gamme de Pass régionaux