Hi,
I recently ordered my JRpass online yesterday 3/27/2023. I have receive my order number but I haven't receive any tracking number for order yet and a day have past already. I just want to know what is the status of my JRpass because i haven't receive any tracking number yet. My order number is 1821267.
Thanks and have a nice day!
Hi there,
Your pass was dispatched today, and you should receive a tracking number in the next few hours if you did not already.
Have a good trip!
Daniel
Hi,
is there a number that i call for customer service. I ordered my JRpass online on Monday 03/27/2023 and i have receive an email that i was dispatched yesterday Wednesday 03/29/2023. now i have receive an email today Thursday 03/30/2023 that my package is now rescheduled to Monday 04/03/2023 and my flight going to Japan is that date 04/03/2023. i thought its a fedex/ups next day shipping, this is a week now to get my pass. i need help on this, either i get my pass on Sunday 04/02/2023 or just give me a refund. Pleaser respond asap if possible.
Hi,
I have prioritised your ticket with our support team, and we'll follow up by e-mail soon.
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