understand japan

Where to exchange the Japan Rail Pass?

Where to exchange the Japan Rail Pass?
Find out where you can exchange and activate the Japan Rail Pass.

Every Japan Rail Pass has to activated in Japan. You can do so by exchanging your Japan Rail Pass voucher for the Japan Rail Pass itself at any of the below stations.

To exchange your Japan Rail Pass, bring your passport and eligibility documents. The JR Staff members will do the rest.

The JR Pass exchange process takes about 5 minutes itself. This can be longer in the event of a queue. Especially at Narita Airport and Tokyo Station, we recommend exchanging your pass at any other station if possible.












Station


Office

Service Hours

Mon- Fri


Sat, Sun & Hols
Kushiro Travel Service Center 10:00-18:00
Obihiro Travel Service Center 9:00-17:00
Asahikawa Travel Service Center 9:30-17:30
Sapporo JR Information Desk 8:30-19:00
Travel Service Center (East) 10:00-19:30 10:00-18:00
Travel Service Center (South) 10:00-20:00
New-Chitose Airport JR Information Desk 8:30-19:00
Hakodate Travel Service Center 10:00-18:00
Shin-Hakodate Hokuto Ticket Office 9:00-20:00
Aomori Travel Service Center 10:00-17:30
Hachinohe Travel Service Center 10:00-17:30
Morioka Travel Service Center 10:00-19:00 10:00-17:00
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center

10:00-19:00 (Mon-Sat)
10:00-18:00 (Sun & Hols)

Yamagata Travel Service Center 10:00-18:00 (Mon-Fri)
10:00-17:00 (Sat)
Closed on Sundays and national holidays
Fukushima Travel Service Center 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Niigata Travel Service Center 10:00-19:00 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
Mito Travel Service Center 10:00-19:00 10:00-17:00
Narita Airport
Terminal 1
JR EAST Travel Service Center 8:15-19:00
Ticket Office 6:30-8:15, 19:00-21:45
Narita Airport
Terminal 2・3
JR EAST Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
Tokyo JR EAST Travel Service Center (Marunouchi North) 7:30-20:30
JR-CENTRAL Ticket
Office (Yaesu North)
7:30-20:30
JR Tokai Tours
Tokyo Office

10:00-18:00

Ueno Information Center (Central Ticket Gate) 9:00-19:00
Shinjuku JR EAST Travel Service Center (New South Gate) 8:00-19:00
Information Center (EastGate) 9:00-19:00
Shibuya Information Center (South) 10:00-18:30
Ikebukuro JR EAST Travel Service Center (East) 9:00-18:00
Shinagawa Information Center (Central
Ticket Gate)
9:00-19:00
JR-CENTRAL Ticket Office 9:00-19:00
JR Tokai Tours
Shinagawa Office

11:00-19:00


11:00-18:00
Haneda Airport
International Terminal
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
7:45-18:30
Yokohama Travel Service Center 10:00-20:00 10:00-19:00
Shin-Yokohama JR-CENTRAL Ticket Office 8:00-20:30
JR Tokai Tours
Shin-Yokohama Office

11:00-19:00


10:00-18:00
Odawara JR-CENTRAL Ticket Office 5:45-22:30
Mishima Ticket Office (South) 5:45-22:30
Shizuoka Ticket Office 5:00-23:05
Hamamatsu Ticket Office 5:50-23:20
Nagoya JAPAN RAIL PASS Exchange Office 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00

JR Tokai Tours Nagoya Office


9:00-19:30
JR Tokai Tours
Nagoya Station Hirokoji Entrance Office

11:00-19:00


11:00-18:00
Toyama Ticket Office (Central) 5:40-23:30
Kanazawa Ticket Office (Central) 4:40-23:30
Kyoto Ticket Office (JR-WEST Central) 5:30-23:00
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-23:00

JR Tokai Tours Kyoto Office


8:30-19:00
JR Tokai Tours
Kyoto Station Shinkansen Central Entrance Office

11:30-19:00


11:30-18:00
Higashi-Maizuru Ticket Office 5:30-21:00
Nishi-Maizuru Ticket Office 5:40-21:00
Shin-Osaka Ticket Office (JR-WEST East) 5:30-23:30
Ticket Office (JR-CENTRAL Central) 5:30-23:00
JR-WEST Travel Corner 9:00-20:00
JR Tokai Tours
Shin-Osaka Office

8:00-20:30


9:00-18:00
Osaka Ticket Office (Central NO.12,13) 5:30-23:00
Kansai Airport Ticket Office 5:30-23:00
Nara Ticket Office 9:00-20:00
Sannomiya Ticket Office (Central) 5:30-23:00
Okayama Ticket Office 5:00-23:30
Tottori Ticket Office 5:45-23:00
Yonago Ticket Office 5:00-22:00
Sakaiminato Ticket Office 7:10-18:30
Matsue Ticket Office 4:50-21:30
Hiroshima Ticket Office 5:20-23:00
Shimonoseki Ticket Office 5:30-22:30
Takamatsu Travel Service Center 10:00-18:00 10:00-17:00
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
Hakata Travel Service Center

10:00-20:00 (Mon-Sat)
10:00-18:00 (Sun & Hols)

JR-KYUSHU Ticket Office 7:00-23:00
Saga Travel Service Center

10:30-19:00


10:30-18:00 (Sat)
Ticket Office

10:30-18:00 (Sun & Hols)

Nagasaki Travel Service Center 10:30-19:00 10:30-18:00
Kumamoto Travel Service Center 10:30-19:00 10:30-17:30
Oita Travel Service Center 10:30-19:00 10:30-18:00
Miyazaki Travel Service Center

10:30-18:00 (Mon-Sat)

Ticket Office

10:30-18:00 (Sun & Hols)

Kagoshima-Chūō Travel Service Center 11:00-19:00 10:30-18:00

Any questions? Let us know in the Forums

Green circle with arrow
Read next tip

How to activate the JR Pass at Kansai Airport