Hi,
I have just placed an order for two 7-day JP rail passes on this website. However, after entering my billing address and clicking "next" I was just forwarded to the JP rail pass main page without being asked to select the payment method or to enter any payment information. I also did not receive any confirmation e-mail on my order.
Does anyone know whether my order has been successfully placed or if there was an error in the ordering process?
Thanks a lot.
Best,
Patrick
Hi Patrick,
Sorry about that!
Some maintenance is going on for the website and there may have been a hiccup.
I would kindly ask you to try and and fill in the order form again, if you find the same problem please contact us directly here or email us at [email protected] so we can help you to finish the order by email.
Once again sorry for the extra work, hope we can resolve this quickly!
-Daniel
Hi Daniel-san
Thanks a lot for your fast answer. I have gone through the ordering process again and now it seems to have worked - I have received confirmation via e-mail including all payment details.
Thanks again for your help.
Best,
Patrick
Hi.
The same happened to me on last September 3rd. I have no confirmation of the transation, but the payment has been done. What can I do ?
Thanks
