Modify name

Goldmight

約3年前

3 答え

Hi I made a mistake on my name a bit is not 100% accurate to my ID

for example my full name is John Doe but my ID fullname is John Doe Bin Steve Doe.

will that be a problem? if so can i change it before my trip it activates in 8 august

Daniel-san

19375 投稿

7668 いいね

約3年前

Hi there,

We do need your first and last name to be correct. If John is your first name and Doe is your last name and Bin Steve your middle or nickname, then it is fine. If they are part of your first/last name, then we'll likely have to issue a new pass for you.

Kind regards,
Daniel

為になった！1

Goldmight

3 投稿

0 いいね

約3年前

as of writing this, exchange is on the way, do i have to do anything if i need to issue a new pass and will this be part of the cancellation protection?

為になった！0

Daniel-san

19375 投稿

7668 いいね

約3年前

Hi again,

Yes, it would fall under the cancellation protection policy, but we would still need your old pass returned to us.

Our team will let you know the details by e-mail once the request is started.

Kind regards,
Daniel

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Goldmight

3 投稿

0 いいね

約3年前

Hi, I sent an email to support to help give instructions but haven't gotten reply yet i want to know as soon as possible to make sure i can get a new exhange before my trip at august 7

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