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Hi I made a mistake on my name a bit is not 100% accurate to my ID
for example my full name is John Doe but my ID fullname is John Doe Bin Steve Doe.
will that be a problem? if so can i change it before my trip it activates in 8 august
Using the Japan Rail Pass(으)로 돌아가기
Modify name
Goldmight
about 3 years 전
3 답변
Daniel-san
19375 올리기
7669 좋아요
about 3 years 전
Hi there,
We do need your first and last name to be correct. If John is your first name and Doe is your last name and Bin Steve your middle or nickname, then it is fine. If they are part of your first/last name, then we'll likely have to issue a new pass for you.
Kind regards,
Daniel
Goldmight
3 올리기
0 좋아요
about 3 years 전
as of writing this, exchange is on the way, do i have to do anything if i need to issue a new pass and will this be part of the cancellation protection?
Daniel-san
19375 올리기
7669 좋아요
about 3 years 전
Hi again,
Yes, it would fall under the cancellation protection policy, but we would still need your old pass returned to us.
Our team will let you know the details by e-mail once the request is started.
Kind regards,
Daniel
Goldmight
3 올리기
0 좋아요
about 3 years 전
Hi, I sent an email to support to help give instructions but haven't gotten reply yet i want to know as soon as possible to make sure i can get a new exhange before my trip at august 7
