Modify name

Goldmight

ongeveer 3 jaar geleden

3 antwoorden

Hi I made a mistake on my name a bit is not 100% accurate to my ID

for example my full name is John Doe but my ID fullname is John Doe Bin Steve Doe.

will that be a problem? if so can i change it before my trip it activates in 8 august

Daniel-san

19375 post

7665 like

ongeveer 3 jaar geleden

Hi there,

We do need your first and last name to be correct. If John is your first name and Doe is your last name and Bin Steve your middle or nickname, then it is fine. If they are part of your first/last name, then we'll likely have to issue a new pass for you.

Kind regards,
Daniel

Handig!1

Goldmight

3 post

0 like

ongeveer 3 jaar geleden

as of writing this, exchange is on the way, do i have to do anything if i need to issue a new pass and will this be part of the cancellation protection?

Handig!0

Daniel-san

19375 post

7665 like

ongeveer 3 jaar geleden

Hi again,

Yes, it would fall under the cancellation protection policy, but we would still need your old pass returned to us.

Our team will let you know the details by e-mail once the request is started.

Kind regards,
Daniel

Handig!1

Goldmight

3 post

0 like

ongeveer 3 jaar geleden

Hi, I sent an email to support to help give instructions but haven't gotten reply yet i want to know as soon as possible to make sure i can get a new exhange before my trip at august 7

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