Frustrated

Hi there,

I'm sorry to hear you haven't received a reply so far. As you can see, I replied to you within 16 hours, and on Sunday.

But there is nothing here I can use to find your query or order details. Let me know your order# and or concern (but no other personal details) and I'll see what I can do for you.

All the best,
Daniel

I had sent all of the emails from the email associated with this account to '[email protected]'. My order number is 1844609 and I am no longer traveling to Japan and was looking to get a refund on my pass. I appreciate you reaching out Daniel.

Thanks,
Carter

Hi Carter,

I have raised your issue with the relevant team, they will get back to you in the next 24h.

Kind regards
Daniel