English
Deutsch
Español
Français
Italiano
Nederlands
Português
日本語
简体中文
繁體中文
I have been trying to contact this company for over a week. I have sent four separate emails and received no response despite a 1 business day response time listed on their website. I am extremely disappointed.
Using the Japan Rail Pass(으)로 돌아가기
Frustrated
cartchamp
about 3 years 전
2 답변
Daniel-san
19375 올리기
7665 좋아요
about 3 years 전
Hi there,
I'm sorry to hear you haven't received a reply so far. As you can see, I replied to you within 16 hours, and on Sunday.
But there is nothing here I can use to find your query or order details. Let me know your order# and or concern (but no other personal details) and I'll see what I can do for you.
All the best,
Daniel
cartchamp
2 올리기
0 좋아요
about 3 years 전
I had sent all of the emails from the email associated with this account to '[email protected]'. My order number is 1844609 and I am no longer traveling to Japan and was looking to get a refund on my pass. I appreciate you reaching out Daniel.
Thanks,
Carter
Daniel-san
19375 올리기
7665 좋아요
about 3 years 전
Hi Carter,
I have raised your issue with the relevant team, they will get back to you in the next 24h.
Kind regards
Daniel
