Using the ticket machine to get reserved seat tickets

Hi there,

With a Japan Rail Pass you can get free seat reservations by visiting the JR ticket counter and speaking with the clerk. JR staff at all major stations will be able to speak english so you should have no problems!

As you must present your japan rail pass in order to qualify for a free reservation, you will need to visit the JR ticket counter in person. Ticket machines will not be able to provide free reservations.

Hope this helps!