JR Pass delivered late

My JR-Pass should have been delivered yesterday to my accommodation in Edogawa. This did not happen and I had to book two shinkansen trains on my own costs which was a total of 22000 yen. It still hasn’t arrived and if it wont arrive today I wont be able to use the 7 days. I want a refund of the money I paid for the pass and the 22000 yen I had to pay just because of your incompetence of delivering a simple letter. Furthermore would I like to say that you guys have the most useless customer service I’ve ever come across in my life.