I just purchased the JR pass but I did not see any details about delivery options and when I paid it automatically showed me that it’s being sent to my USA address but I leave for Japan in four days and was under the impression that there was nothing physical coming in the mail that I needed in advance. Please advise how to proceed. Thank you for your help. Arigato!
Andrea
Hi Andrea,
We do ask for a delivery address during check-out, so a bit surprised that was not clear. I do always look for real customer feedback, so if you feel we can do something better here, let me know.
As for your ticket, we're happy to help you wish this. Assuming your pass was not yet dispatched, then we can offer you a 100% refund of the ticket value + any shipping, or alternative, can deliver to you in Japan.
Please contact our support team at [email protected] with your order# ASAP and we will get back to you.
Kind regards,
Daniel
Leer van meer dan 19127 vragen over de Japan Rail Pass of stel een vraag aan onze reisspecialisten.
Stel een vraag
Raak geïnspireerd voor je bezoek aan Japan door ons te volgen op Instagram en vergeet je eigen foto's niet met ons te delen als je er eenmaal bent.
Ontdek waar u de treinpas van Japan online kunt kopen.
We hebben speciale prijzen voor kinderen en geweldige 1ste klas opties. Bekijk alle tickets. Of bekijk ons aanbod Regionale passen