I am trying to cancel passes and wifi I purchased - our trip to Japan as been suspended due to the Coronavirus. I have emailed the support email address three times with no response. Please, if someone can help me cancel, it would be greatly appreciated.
Regards.
Hi there,
We will reply to your e-mail with 24 hours on business days.
Please be reassured that we allow cancellation of passes upto 1 year after purchase. A refund fee of 15% may apply.
Kind regards,
Daniel
Thank you Daniel, but I emailed on 2/17, followed up on 2/18, and 2/19, without any response. I just would like to know the steps I need to take to cancel and refund the JR Pass.
If there is a customer service phone number, I would like to call, as no one as responded to my multiple emails.
Hi there,
Please drop me a line at [] and I'll check up on your refund status. Please include your order#.
I just heard the Tokyo Marathon was cancelled and together with the Corona virus, we're getting a high amount of canceration requests. So the reply time might be somewhat longer.
Regardless, I'd be happy to check for you.
-Daniel
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