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i chose a wrong address for my delivery choosing hong kong instead of sapporo. what can i do?? i already texted support but didn’t get answer
Using the Japan Rail Pass(으)로 돌아가기
wrong address
Alexis
1261 올리기
361 좋아요
about 2 years 전
Hi there,
I’m sorry to hear you haven’t heard a response from our support team, as that is the only option available for queries to existing orders. My suggestion would be to email again, at [email protected] to see if you can make any changes to an existing order or if you can make a new order and be refunded for the previous one.
Thanks,
Alexis
