made a stupid mistake

Hi there,

Please contact us directly at [email protected] with your order number and we will help you directly. Or contact your re-seller if you purchased it somewhere else.

We may still be able to change the shipping address to Japan but keep in mind that it takes 3 business days for it to arrive. If that does not suit, refunding the JR Pass would be the better option.

Hope this helps,
Daniel

Hi,
In a worst case scenario, if you are in Japan without anything, ask the JR office what they have for regional passes. They might have something where you can still save some money, depending on your itinerary.

Thank you very much, I have contacted the Support team,as I have ordered the JR pass from this site, however still have not received any reply . I will message again.

Matras, e-mail support is answered Monday - Saturday GMT. You will receive a replay tomorrow.

Thank you!