JRPass

Hi JPalm,

Thank you for purchasing the pass.

Our team may be able to ship you a new pass to your accommodation in Japan. Best to contact our support team with your order# and we will see what the options are.

If the pass is delayed with no fault of your own, then we can also offer a full refund.

Kind regards,
Daniel

Daniel-San! I've been waiting for an answer after contacting your support and nothing.
I will be going to JAPAN in 2 days.
What can i do?

Thanks
JPaim

Hi JPaim,

Our processing team works Mon-Fri, so we will be back to you first thing this morning.

Please let me know your order# and I will ask them personally to take care of it.

Kind regards,
Daniel

Hi again.
My order is #2637522.

Thanks
JPAIM

Thank you - I have raised it with our staff.

We'll be in touch by e-mail within the next 24h or less.

Kind regards,
Daniel

Once again please raise my case with the staff please ;)
Ive been waiting for some importante answers from them.
Thanks alot you have been a life savior ;)

JPaim

Hi JPaim,

My colleague, Mariko replied to you yesterday morning, did you receive our correspondence?