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JR Pass exchange name does not fully match passport name

Victor
Victor
circa 3 anni fa
2 risposte

Hi there, we have ordered and received the JR Exchange, however my name on this is "Victor Sun" which does not match the full given name on my passport "Victor Lee Sun".

I want to ask how strict are the JR staff on name checks, and how likely is it that they will refuse to grant me a JR Pass because the exchange doesn't fully match my passport?

My friend ordered both our cards and she has been trying to contact this website since April 26 and we have received no reply since. The order number is 1869757.

We need help on this ASAP as we will be leaving for Japan next Friday. We have bought cancellation insurance, and if you advise it is likely that the JR Exchange would be rejected in this circumstance, we would like to cancel and refund my card (just my card, not my friend's), and if there is sufficient time, looking at re-ordering a card.

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Daniel-san
19375 Pubblica
circa 3 anni fa
Expert

Hi there,

We only need your first + last name to be on the pass. In Japan, people generally speaking do not have middle names, as such we don't need them.

You will have no problem using your pass based on the information provided here.

Kind regards,
Daniel

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Victor
Victor
2 Pubblica
circa 3 anni fa

Hi Daniel, thank you for your quick response. Just to clarify that the given name on my passport is "Victor Lee". The given name on my passport includes both my first name and middle name on the same line.

I am not sure if given name is considered to be the same as first name by the JR Pass officers, so I just wanted to clarify if this changes anything?

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Daniel-san
19375 Pubblica
circa 3 anni fa
Expert

Hi Victor,

I see Hitomi has already replied to your e-mail, please reply to us directly there.

Kind regards,
Daniel

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