Haruka Express Rediculious

On 7 Apr 2016 took Haruka Express from Shinkansen Osaka to Osaka International Airport. About 10 km before airport. Train service was terminated citing strong wind.

We were advised to Switch to a Local Train. This is illogical. If Haruka could not; how could local train operates? Despite reservations, boarded a local train. Shortly Local Train also cited bad weather. Passengers must find own way to airport.

Is this the way? Should JR helps with alternatives transport. Taking taxis is a non option as there are too many passengers