questions & answers: using the japan rail pass

wrong naming on a ticket

Wrong Naming on a Ticket


We bought 5 Japan Rail Green Passes yesterday and realized this morning that one of the names of our passengers is incorrect and switched with the wrong sibling's name.

We need to change the first name on one of the children tickets. The last name stays the same.

We sent in our question and order number to and are awaiting a response. (Hopefully soon.)
How can we go about correcting this error as quickly as possible?

Definitely contact us as soon as possible. Thank you!

Best regards,
Austin Lee


Hi Austin Lee,

I am sorry to hear about this but I am sure that you've already been contacted by our support team.

Unfortunately we are unable to provide order related support on the forum.

All the best,

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