questions & answers: using the japan rail pass

wrong name

wrong name

i just aqquired the japan rail pass number 662738 but the name that i wrote is kayoko morotomi, the married name, a wrong one
but the name of the passport is kayoko takai, the right name
I need to change the name or cancel the wrong one.
how should I proceed. Thankyou.


Hi there,

I see that you've already contact our support team.

We will update you via e-mail.

Thank you!

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