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megumivoight
megumivoight
over 11 years ago
1 response

Unfortunately, I will no longer be able to use my JR Pass; however, I still have the exchange order and have not yet activated the pass. I am living in the United States. How can I get a refund for my pass (I understand that there will be a 10% deduction)?

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mari
1950 posts
over 11 years ago
Expert

Hi Megumi,

Please contact our customer service team at [email protected] quoting your jrpass.com order number and they will be happy to give you instructions on our returns process.

Hope this helps!


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