questions & answers: using the japan rail pass

regarding purchase of jr pass via visa/mastercard

Regarding Purchase of JR Pass via VISA/MASTERCARD

I apparently tried paying by either VISA or MASTERCARD from a credit card issued by a bank in Singapore (POSB), but I received an error saying it was rejected. I tried a few more times and I still get the same response. I previously bought a return ticket flight from an airline website online and it worked. Just curious to know the reason why. I'll be in Japan from 23 Aug till 6 Sep. Thanks!


Hi there!

Sorry to hear about this! Unforunately I don't have access to the order system here at the forum.

Please contact our sales team directly at with your order information and we can follow this up for you.

It may also be a good idea to give your bank a call, my credit card company can always tell me what happened, yours might too.

Hope this helps!

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