questions & answers: using the japan rail pass

no email confirmation for a long time!

No email confirmation for a long time!

Hi there

I am just very concerned as I paid for my JR Pass, got my order number but no confirmation email. Its been nearly 12 hours. I just want to be sure i got my tracking number from Fedax and i will be receiving it by next week tops.


Hi there,

You should have received it by now. Please contact us via if you have not already.

Don't forget to include the order number.

Thank you!

Expert button 2

Thank you so much. Silly me to have sent you a wrong email address :(.

I panicked over my own stupidity for too long!


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