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Name with special/ non-English characters

kislawa
kislawa
almost 8 years ago
3 responses

Hi,

My Japan rail pass missing non-english letters. My name in passport had some special polish characters like Gołębiewski/Golebiewski.

I always use on plane tickets etc, my name without special characters, so i did with Japan Rail Pass.

Do you think it can be a problem? Because now Im pretty confused.

avatar
Daniel-san
18835 posts
almost 8 years ago
Expert

Hi there,

This could cause confusion during the exchange process.

If you ordered your JR Pass via www.jrpass.com, please contact us via [email protected] and we will give you an accompanying letter to explain the situation.

If you have purchased the JR Pass elsewhere, please contact your point of sale directly.
-Daniel

kislawa
kislawa
3 posts
almost 8 years ago

Hi, i bought it elswere. They are assuring me its not a problem.

There will be no problem with the exchange of your voucher.
As it is special letters, the JR won't say anything.

So im looking to confirm that

avatar
Daniel-san
18835 posts
almost 8 years ago
Expert

I can't say for sure, that's why we provide a special letter.

However the exchange process is not as strict as airline for instance, so I would think its okay.

kislawa
kislawa
3 posts
almost 8 years ago

I always put my name without special letters on airplane tickets, car rental etc. And never thouhgt it can be a problem for jr :)


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