Back to Using the Japan Rail Pass

Name with special/ non-English characters

kislawa
kislawa
almost 2 years ago
3 responses

Hi,

My Japan rail pass missing non-english letters. My name in passport had some special polish characters like Gołębiewski/Golebiewski.

I always use on plane tickets etc, my name without special characters, so i did with Japan Rail Pass.

Do you think it can be a problem? Because now Im pretty confused.

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
12262 posts
almost 2 years ago
Expert button 2

Hi there,

This could cause confusion during the exchange process.

If you ordered your JR Pass via www.jrpass.com, please contact us via support@jrpass.com and we will give you an accompanying letter to explain the situation.

If you have purchased the JR Pass elsewhere, please contact your point of sale directly.
-Daniel

kislawa
kislawa
3 posts
almost 2 years ago

Hi, i bought it elswere. They are assuring me its not a problem.

There will be no problem with the exchange of your voucher.
As it is special letters, the JR won't say anything.

So im looking to confirm that

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
12262 posts
almost 2 years ago
Expert button 2

I can't say for sure, that's why we provide a special letter.

However the exchange process is not as strict as airline for instance, so I would think its okay.

kislawa
kislawa
3 posts
almost 2 years ago

I always put my name without special letters on airplane tickets, car rental etc. And never thouhgt it can be a problem for jr :)


Looking for more information? Search the forum

Instant Quote

Starting from $259.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 10969 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Order your JRPass Now!

We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes