questions & answers: using the japan rail pass

lost jr pass exchange voucher

Lost JR Pass Exchange Voucher

I am currently in Japan right now and just realized that I had left my JR Pass Exchange Vouchers back in my country. Is there a guantantee to get a refund for my JR Pass Exchange Vouchers while I get a new set online? Please let me know when I can receive my refund. Thanks a lot for helping.


Hi there,

Please contact us via with your order number and we will be happy to assist you!

Thank you!

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