over 1 year ago
1 response

Hi, myself and my husband just lost our JR passes while travelling in Japan. We ended up having to pay for a Shinkansen ticket - is there any way to claim this cost back? I still have the receipts for the passes. And we need to take another Shinkansen later this week - what should we do? Is there any way to get the pass reissued?

12248 posts
over 1 year ago
Expert button 2

Hi there,

I am sorry to hear about the JR Pass. A JR Pass can not be re-issued, if lost or stolen. Contact JR Lost and Found if possible if you lost the JR Pass on the train or station.

Without the JR Pass, normal tickets are required to travel on. If you plan on travelling a more, consider looking at a discounted regional pass or travel package.

Sorry for the bad news,

Looking for more information? Search the forum

Instant Quote

Starting from $259.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 10947 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes